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Getting the Most Out of Monitoring

Frequently Asked Questions (FAQs)

FAQs

Find answers to your questions about cardiac arrhythmias.

Setting Up Your Remote Heart Monitoring System 

Setting up a cardiac transmitter as part of your remote heart monitoring system for your pacemaker or implantable cardiac defibrillator is a very simple process. And it is well worth the small amount of time it takes, since remote monitoring:

  • Provides you with time to get out and enjoy all that you would like to do, since it means that you will likely have fewer in-person clinic visits for a device check
  • Provides you with better outcomes and fewer problems often associated with having a cardiac rhythm disorder1

Learn more about remote monitoring.

Your transmitter

Your Merlin@home™ transmitter comes with the equipment you need and a quick-start guide that will lead you through the setup process. Also be sure to follow any setup instructions your doctor gives you. 

When you have a traditional telephone landline

The process is simple:

  1. Place your transmitter on a sturdy flat surface next to your bed and near a phone jack and an electrical outlet.
  2. Angle the transmitter so it faces where you lie on your bed.
  3. Insert the transmitter’s phone cord splitter into the available phone jack.
  4. Plug the transmitter’s power cord into the electrical outlet.
  5. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  6. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  7. The transmitter is now ready to sync with your device.

When the transmitter syncs with your device, it automatically transmits the device’s data over the traditional telephone line to a secure, password-protected website, the St. Jude Medical™ Merlin.net™ Patient Care Network (PCN), where your physician or clinical staff can interpret it. Note that:

  • Merlin@home™ transmitter reads your device’s data without affecting the device’s function in any way. 
  • During the short transmission, your will not be able to make or receive telephone calls. Other than when it is sending information, Merlin@home™ transmitter will not cause any issues with your phone line, so be sure to keep it plugged in.

When you do not have a traditional telephone landline: Using a cellular adapter

If you do not have a standard phone line, you may choose to use a cellular adapter for a monthly fee with a contract. You do not need a cellular phone to use the cellular adapter. However, you must order a cellular adapter; it does not come with your Merlin@home transmitter kit.

Setting up the transmitter with the cellular adapter is simple:

  1. Place your transmitter on a sturdy flat surface next to your bed near an electrical outlet.
  2. Angle the transmitter so it faces where you lie on your bed.
  3. Insert the cellular adapter into the transmitter as indicated in the instructions that come with the adapter.
  4. Plug the transmitter’s power cord into the electrical outlet.
  5. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  6. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  7. The transmitter is now ready to sync with your device.

The adapter will automatically find a local cellular network; once the transmitter syncs with your device, it then transmits your device’s data over this network. 

To learn about Merlin@home™ adapter and the service contract, call +1-877-300-3606.

When you do not have a traditional telephone landline: using a broadband kit

If you do not have a standard phone line, you may choose to use a broadband kit, which consists of a wireless USB adapter and a wireless access point for a one-time upfront fee. You must have existing internet service. You must also order a wireless USB adapter; it does not come with your Merlin@home transmitter kit. 

Setting up the transmitter with the broadband kit is simple:

  1. Find the router that is already in your home.
  2. Plug the Ethernet cable attached to the wireless access point into an open ethernet port on your router.
  3. Plug the power supply for the wireless access point into the wall electrical outlet.
  4. Plus the wireless adapter’s USB cable into the USB port on the transmitter and clip it onto the back of the transmitter.
  5. Place your transmitter on a sturdy, flat surface next to your bed, near an electrical outlet.
  6. Angle the transmitter so it faces where you lie on your bed.
  7. Plug the transmitter’s power cord into the electrical outlet.
  8. The transmitter will then begin to boot up; lights on the front of the transmitter will flash in sequence.
  9. After a few seconds, the icon furthest to the left on the transmitter’s face will light up, the transmitter will beep, and the lights will flash in unison.
  10. The transmitter is now ready to sync with your device; the wireless adapter will automatically communicate with the wireless access point connected to your existing router and transmit your device’s data.

Getting help

If you have the Merlin@home™ Transmitter and require technical support, contact us:

  • Outside of the United States: contact your St. Jude Medical representative, call Remote Care Technical Support at +46 8 474 4756 or email us
  • Within the United States: call Technical Support at 1-877-MY-MERLIN (1-877-696-3754) or email us

REFERENCES


1. Mittal, S., Piccini, J. P., Fischer, A., Snell, J., Dalal, N., & Varma, Niraj. (2014, May). Increased adherence to remote monitoring Is associated with reduced mortality in both pacemaker and defibrillator patients. Presented at the meeting of the Heart Rhythm Society, San Francisco, CA. LB01-05. This was a retrospective data review and has some limitations.