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Not our customer yet?

Initiate your partnership with us by submitting our online form.

Reimbursement C-Codes

Reimbursement or C-code questions?

Our reimbursement resources help you get answers.

Product manuals

Product Manuals

Search and save product manuals (Instructions for Use).

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MRI Ready

Find a list of our MR Conditional products, scan parameters and other MRI Ready information.

MRI-Ready resources icon

MRI Ready

Find a list of our MR Conditional products, scan parameters and other MRI Ready information.

Ordering Our Medical Devices and Other Products

We strive to make ordering our products fast, simple and efficient. To place an order or ask questions about an existing order, please contact us using the contact information below.

Ordering contact information

To help you get the service you need when you need it, we have grouped our customer service experts according to our product offerings.

Cardiovascular and cardiac ablation technologies

Includes: cardiology, atrial fibrillation, heart valves, heart valve repair, other cardiac surgery products and HeartMate PHP™ Cardiac Assist Device

Toll-free number: +1-855-478-5833 (+1-855-4STJUDE)
Fax number: +1-800-374-2505
E-mail: customerservice@sjm.com
Mailing address: St. Jude Medical Inc.
One Lillehei Plaza
St. Paul, MN 55117

NOTE: Customers requiring ordering assistance for HeartMate II™ Left Ventricular Assist Device, CentriMag™ Pumps, PediMag™ blood pump and PediVAS™ blood pump should contact their current mechanical circulatory support (MCS) ordering channels.

Implantable Cardiac Rhythm Management Devices

Includes: pacemakers, ICDs and CardioMEMS™ HF System

Toll-free number: +1-800-681-9293
Fax number: +1-800-918-8111
E-mail: sycustomerservice@sjm.com
Mailing address: St. Jude Medical Inc.
One Lillehei Plaza
St. Paul, MN 55117
USA

Neuromodulation products

Toll-free number: +1-800-727-7846, option 4
Phone Number: +1-972-526-8286

Fax number: +1-866-336-8978
E-mail: ccsfax@sjm.com
Mailing address: St. Jude Medical Inc.
Neuromodulation Products
6901 Preston Road
Plano, TX 75024

Become a customer or update your information

We make becoming a new customer or updating your customer information easy. Simply complete this form.

Electronic Data Interchange (EDI): Go digital to simplify ordering

We offer our customers the ease of ordering, receiving order notifications and receiving invoices electronically through EDI. The process provides supply-chain efficiencies, simplifies transactions and improves data accuracy by:

  • Providing real-time data exchange and discrepancy visibility 
  • Reducing data errors and exception handling time 
  • Reducing order processing costs and overpayments 
  • Eliminating manual data entry

We partner with leading EDI providers GHX and GXS to ensure seamless interactions. We send and receive the following documents through EDI (the system’s common transaction codes follow the document type):

  • Customer Purchase Order: 850
  • Order Acknowledgment: 855
  • Advanced Ship Notification: 856
  • Invoice: 810

To set up EDI with us, submit a request.

Already an EDI customer with us?

We can make sure that you have the most updated information about the products you order. Since the greatest cause of error in EDI ordering is obsolete product information, a data scrub helps make your orders accurate and eliminates research to correct errors, streamlining your process and saving you time.

Request a product information data scrub.

Accounting/remit to information

Our remit to address is:

St. Jude Medical S.C., Inc.
22400 Network Place
Chicago, IL 60673-1224

For information about W9s, wire transfers and automated clearing house (ACH) transactions, please contact St. Jude Medical Accounts Receivables at +1-800-654-6910.